Our Sales Associates (Brand Ambassadors) are team players who are Stylish, Respectful, Social, and Engaging. They are passionate about fashion and trend and have an in-service mindset in doing what’s right for our customers. The Sales Associate (Brand Ambassador) is responsible for helping create a customer centric environment and engaging with customers to ensure a positive shopping experience.
Creates an engaging experience for customers
Demonstrates a customer first mindset while working in the store.
Educates customers on product features and benefits.
Connects with customers by asking open-ended questions.
Speaks with confidence to customers about styles and trend.
Enhances the customer experience through digital offerings.
Ensures customers never leave disappointed.
Delivers customer service to increase sales
Drives sales by suggesting items to meet customer needs.
Upholds all store policies and procedures.
Ensures the store is easy to shop and accessible to customers
Maintains the store to meet brand standards.
Executes all operational processes effectively.
Contributes to a positive customer centric environment
Embodies a customer first mindset.
Demonstrates values and behaviors consistent with our culture.
Provides support to employees through sharing of knowledge.
Assists team members in customer interactions.
Previous experience in customer centric environment preferred.
Ability to demonstrate strong customer focused skills.
Ability to receive feedback and take action when appropriate.
Ability to meet brand availability requirements.
Ability to lift and carry 30 lbs.
Ability to maneuver around sales floor and stockroom.
This job description intends to describe the general nature and level of work people assigned to this job perform. It is not intended to include all duties and responsibilities. The order in which duties are listed is not significant.
As a member of the Banana Republic field leadership team, the Supervisor is responsible for supporting the GM, Associate Manager, and Assistant Manager in managing all aspects of their store’s business, including training Brand Ambassadors; executing store strategy; achieving key business goals and delivering an exceptional store experience. The Supervisor participates in the DOR rotations of Operations, Product and Talent.
Business Results: Contributes to driving the productivity of the team to achieve store financial, revenue and expense targets. Monitors sales to ensure labor is utilized to optimize traffic and sales generation. Works closely with leadership team to measure the success of brand initiatives, in-store trends and market insights to drive sales.
Customer Centric: Supports the team in executing operational excellence by leveraging a customer centric mindset. Helps establish effective relationships to build brand loyalty.
Ambassador: Represents the brand and understands the competition. Upholds a high quality store experience for both the internal and external customer. Contributes to store involvement in community programs. Supports building effective cross brand and store center relationships.
Inspiration: Energizes the team to achieve results. Performs leader on duty responsibilities and other duties as assigned. Supports team performance through Growth Mindset. Communicates priorities to Brand Ambassadors; redirects activities as needed to achieve productivity standards.
Compliance: Holds self and team accountable to all Gap Inc. standards of performance. Supports efforts to reduce instore shrink activity through education, awareness and compliance. Ensures compliance to all Federal, Provincial, State and Gap Inc. employment requirements.
6 months Gap experience
Demonstrated ability to deliver results
Basic business acumen skills
Established time management skills
Strong planning and prioritization skills
College degree preferred
Ability to maneuver around sales floor, stockroom and office
Travel between stores and outside the state/province, if necessary
Open availability to meet the needs of the business, including evenings and weekends