Stores - The Puma Outlet Store

Current sales/promotions
Store Supervisor
PUMA North America
Store Supervisor


Division: Retail
Reports To: PUMA North America Retail Store Manager

Position Summary: Strategically manage and promote sales culture within a Retail Store to achieve
or exceed sales, KPIs, and profitability goals to position PUMA as the most desirable and sustainable
sportlifestyle brand in the world

Essential Functions: The essential duties and responsibilities of this position include, but are not
limited to:
  • Responsible for ensuring the Store consistently achieves or exceeds sales, KPIs and profitability goals through the effective use of short and long term planning and expense control
  • Guarantee consistent high standards of customer experience within the Store in accordance with PUMA’s core values and service standards
  • Responsible for assisting with the recruitment, training, development and succession of high performing, results driven Sales Associates
  • Responsible for understanding and maintaining own level of Product Knowledge as well as directly responsible for Store(s) Associate’s level of Product Knowledge and the ability to communicate it to customers in keeping with the Be NICE program
  • Accountable for payroll control and service driven scheduling in order to maintain a highly profitable location while maintaining the highest levels of service to customers
  • Responsible for ensuring that all training programs, both Domestic and International, are fully functional and result driven within the Store
  • Analyze customer profiles, buying trends, and competitive information to impact and drive business
  • Manage and monitor Loss Prevention education, training and awareness programs
  • Directly responsible for Loss Prevention compliance within store
  • Manage and achieve or exceed all Inventory and Shrink goals; oversee and manage bi-annual
  • Physical Inventory
  • Directly responsible for execution and processing of merchandise both incoming and outgoing (Transfers, ASNs)
  • Manage and communicate merchandise opportunities to Store Manager
  • Communicate, manage and execute all Marketing opportunities and events within budget and according to all Policies & Procedures
  • Develop and maintain strong communication with Brand Advocate
  • Participate in new store openings and/or store closings; travel may be required
  • Attends all offsite training and position related meetings as required by supervisor; travel may be required
  • Ensure execution and maintenance of all Visual Directives as well as guaranteeing the visual presentation of the Store always meets or exceeds PUMA standards
  • Maintain physical condition of Store according to Facility Department guidelines and communicate maintenance needs in a timely manner
  • Required to comply with all operational core competencies and key accountabilities
  • Execute all requirements concerning OSHA to maintain a safe and compliant working atmosphere for all Store Associates
  • Required to work non-traditional hours; weekends, evenings, holidays; overtime may be required
Qualifications: One to two years of management experience in a focused, customer service
oriented retail environment (preferably apparel/footwear) with results driven track record. Proven
ability to exceed sales while meeting payroll goals, demonstrated ability to identify, hire, train,
develop and retain top talent as well teams, ability to reason through complex issues, demonstrates
effective communication, ability to present information to large groups

Physical Requirements: The ability to constantly walk and move about is required. This role
involves frequent stationary standing, reaching, bending/twisting of head and neck, and maintaining
balance while walking and using ladder/step stool equipment, along with occasional kneeling,
crouching, climbing, bending/stooping at waist/torso and sitting to assist customers and maintain the
store and stock area. The Store Supervisor is required to occasionally push/pull equipment such as
shelving bays, dollies, carts and racks with up to 20 lbs. of force and lift/carry/place boxes and
product up to 30 lbs. in weight at heights up to 131” while using a ladder. Use of the following
senses are critical to this position: talking/speaking, hearing, near and far acuity, depth perception
and field of vision. Cognitive factors critical to the Store Supervisor function are: reading
comprehension, basic math/calculations, writing, complex problem solving and computer work.
Environmental factors are operation of foot controls for operating moving stock shelving bays and
exposure to working at heights.
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Victoria Day Sidewalk Sale
May 20 - 23, 2016

Come celebrate the start of summer at Windsor Crossing Premium Outlets!

Enjoy amazing savings all weekend long at our Victoria Day Sidewalk Sale and on Sunday May 22, check out the Food Trucks at the Mini Food Truck Fest.

Food Trucks open at 12:00pm.

 
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